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Dry Guys Basement Systems | All Things Basementy!
First generation owner, Dan, along with second generation owners Kim and Elliot, give a little bit of history on Dry Guys Basement Systems, as well as a look to the future and goals set for customer satisfaction.
Call Dry Guys for a FREE ESTIMATE (for homeowners): 856-769-9533
“My name is Dan Gattuso, first generation owner of Dry Guys Basement Systems. We cover all of southern New Jersey and southeast Pennsylvania. I've been in business since 1986 and it's been an interesting journey. Whatever your problem is we can handle it for you.”
“One of our biggest parts of our industry is obviously basement and crawl space waterproofing. With our patented systems that we have like our WaterGuard and our TripleSafe sumps, we offer things that nobody in that industry can.”
“Because we see so many foundations that are damaged or have bowing walls or cracks or tilting or you name it we've seen it, we got involved with the FSI which is Foundation Supportworks. That has been a great opportunity for us and for our customers. Again there's a lot of patented products we use that actually allows you to straighten your walls even over time or we can do it right away. We can lift the corners of houses that are sinking. If you have a bowed wall we can straighten it out and it's not as invasive as most people think.”
“When I first started the business the best part of my job was mastering new skills in the construction industry- it was like one more notch in the gun if you would. As we expanded and Dry Guys became a real entity, I realized that I had to put the tools down to do more sales.”
“When we talk to a customer and they sign an agreement with our company we say welcome to the Dry Guys family. We're really really working on the cusp of wowing service and changing everyone's mind about the industry that when they have a remodeler in their home that's doing something that they shouldn't be scared, that the job is going to get done the time they said it's going to get done, and the price that we quoted the first time.”
“My career of choice is craftsman and being able to truly do the proper job, talking to the homeowner, communicating with them and getting the work done right is completely up to us. You're the person that makes the largest impression on a homeowner. When I get to a homeowner it's entirely my responsibility to make sure that the lines of communication are open. I call them when I'm on my way there, letting them know when I'm going to be there. I talk to them every day at the end of a job to let them know the progress that's been going on and we realize that we're a guest in somebody's house.”
“Dry Guys being a family business means that I'm going to see my customers in the grocery store and our hometown. It means that five years from now, six years from now, 15 years from now, I mean it's been 11 for me already, that the work that I do I'm still going to be held responsible for. Being a family business means a lot because it means you get to do good work. It means that you HAVE to do good work, which is, I can say, a blessing.”