FAQ With Our Appointment Center!

Alicia, our appointment center representative

At Dry Guys Basement Systems, we understand that your home is your haven, and it's natural to have concerns when it comes to issues like basement leaks, moisture, and structural problems. We're here to shed light on some of the frequently asked questions you might have about our inspection and estimation process. To provide you with expert insights, we've sat down with our appointment center representative, Alicia, who has been guiding homeowners through their inquiries and appointment scheduling. Let's dive into the essential information you need to know.

1.) How much will my project cost?

On the phone, we would unfortunately be unable to provide you even a ballpark estimate with what your specific home needs. All projects are different, and are designed to cater towards the specific issues, areas, and measurements of your basement or crawl space. We can definitely schedule an appointment for you with one of our System Design Specialists, however, where they can inspect the problems in person, and write up a solution, plan, and quote for you at the time of appointment!

2.) Why can't you give me a rough estimate over the phone?

We often receive this question, and it's crucial to understand that each basement or crawl space issue is unique. Offering an accurate and effective solution requires a thorough on-site inspection to identify the root cause of the problem. We want to ensure that we provide you with a permanent solution tailored to your specific needs, rather than a one-size-fits-all approach.

3.) How much does an estimate/inspection cost?

At Dry Guys, all our inspections and estimates come with no cost or obligation. We believe in helping homeowners understand their situations without any financial burden. Our goal is to provide clarity and peace of mind during your home improvement journey.

4.) Do I need to be at the property for the inspection?

Yes, we do require the homeowner to be present during the inspection. This is an essential step because it allows our system design specialist to discuss the best options available based on the specific conditions of your home. It also offers you the opportunity to ask questions in real-time, ensuring you receive accurate information and can make informed decisions about the solutions we propose.

5.) How long does the appointment usually last?

The duration of an inspection can vary depending on the unique circumstances of each home. To ensure our specialists can thoroughly assess your situation, we typically allocate 90 minutes for the appointment, although it could take less at times. This time allows them to comprehensively examine your basement or crawl space, identifying any underlying issues that need attention.

6.) Can I buy the products and install the myself?

Our products are designed with patented technology, and their proper installation is crucial to their effectiveness. We prioritize the quality and longevity of our solutions, which is why we require all installations to be carried out by our certified waterproofing professionals. This ensures that the products are correctly installed and integrated into your home's foundation, and the warranty our products come with isn't voided.

7.) What if I'm not happy with the wait time for my appointment?

We understand that your time is valuable, and we strive to minimize waiting times as much as possible. If you're concerned about the appointment availability, we have a move-up list that you can join when scheduling your appointment. This list ensures that if an earlier slot becomes available in your area, we'll do our best to move you up to that slot, reducing your wait time.

Conclusion:

Navigating basement and crawl space issues can be daunting, but Dry Guys Basement Systems is committed to providing you with transparent, effective solutions. We're here to guide you every step of the way, from understanding your unique situation to providing you with the best, permanent solution tailored to your home's needs. If you have a question that you do not see mentioned here, feel free to call in our office or text us to get an answer! 1-856-769-3800.